FAQ

What do I get when I subscribe to Q&A Letterbox?
When you subscribe to Q&A Letterbox, you will receive greeting cards and stationery goods created by talented Canadian artists and designers. We search across the nation for unique paper goods from independent and small businesses to send to you.

How do I subscribe to Q&A Letterbox?
Visit our Subscribe page to sign up. Select your subscription option, and we’ll ship your first letterbox out after the 1st of every 3 months. Please note our deadlines on our home page for the next available box. We are happy to send out gift subscriptions as well. Simply enter the recipient’s mailing address upon checkout and let us know it is a gift (we encourage you include a note as well so the recipient knows who the gift is from).

What kind of cards will I receive?
Each Q&A Letterbox includes specially curated cards from Canadian-based and independent artists and designers. We choose a variety of cards to cover all of your stationery needs, including occasions such as birthday, thank you, new baby and popular holidays.

What forms of payment are accepted?
You can pay using PayPal, with or without a registered account. All prices are in Canadian dollars and will be converted to your location’s currency in PayPal.

When am I billed?
You will be billed immediately when you subscribe.

When will my package be shipped?
We now ship out quarterly, subscribe by the 1st of every 3 months to receive the upcoming edition.

How much are shipping costs?
Shipping is calculated per letterbox depending on the delivery address. All packages will now include a tracking number with shipping estimates.

Canada: $15 within 4 business days
USA: $20 within 4-7 business days
International: $25 within 7-10 business days

How are packages shipped?
Shipments are sent in custom 9-1/2″ x 7″ x 2″ mailing boxes via Canada Post.

Is local pick up available?
Yes! If you are located in the Greater Toronto Area and would like to pick up your boxes, please choose the “Local Pickup” option upon checkout. You will receive an email notice of when your order will be ready at 698 Coxwell Ave, Toronto ON M4C 3B9. Boxes will only be held for up to 30 days, if they are not picked up you will be charged the standard shipping fee.

I need to change my mailing address, what do I do?
Please note the address we receive in our system is the one you submit upon checkout. We are only responsible to deliver to the address you entered at the time of your order. If you entered an incorrect address, please email us immediately before your order is shipped out. If you do not notify us in time, we cannot be held accountable for lost packages after we fulfilled our responsibility of sending out packages to the address we have on file. If you need to update your mailing address for current orders, please email us the changes. Updating your account information is only applicable for future orders and not for existing orders.

What is Q&A Letterbox’s cancellation policy?
All sales are final, however if you have any concerns please email us at hello[at]qandaletterbox.com so we can discuss further.

How can I be a part of Q&A Letterbox?
We love discovering Canadian talent! If you are an artist or designer and would like to be featured, please email us at hello[at]qandaletterbox.com or submit a message with your website URL and wholesale pricing. Due to high volume of inquiries we receive, we only contact the companies we are interested in. Thank you for your patience and understanding!

For any other questions, or to get in contact with us, please email us at hello[at]qandaletterbox.com